Why is Jarvis flat-rate when everyone else is per-resolution?

No catch. Couple of reasons we went flat:

1. Per-resolution penalizes success. The more Jarvis resolves, the more you pay. That's a weird incentive if you're trying to get your team out of the ticket queue.
2. Per-resolution is fuzzy. What counts as 'resolved'? Most vendors count any session that didn't escalate as resolved, which makes their pricing unpredictable and their stats inflated.
3. Our cost structure allows it. Our per-session cost is actually low ($0.10-0.20 in model + infra). At Pro / Business volumes the math works as flat.

The 'catch,' if you want to call it that: if you have very low volume (10-20 conversations/month) and a per-resolution tool quotes you something tiny, they'll be cheaper on that usage pattern. At 100+ conversations, we're cheaper every time, usually by a lot.

We also published a full breakdown here: https://deskclone.ai/blog/per-resolution-vs-flat-pricing