Resolvedrolloverbilling

Conversation rollover - how does it actually work?

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CM
Chris M.

Product Manager · Linear · Posted 12 days ago

Pricing page mentions rollover but doesn't detail it. If I use 300 of my 500 Pro conversations this month, do the unused 200 carry over? Forever? With a cap?

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Accepted answer
AJ
Amy (Jarvis Team)Staff12 days ago

Developer Advocate · DeskClone AI

Rollover works like this: unused conversations carry to next month, capped at your monthly allowance.

So on Pro (500/mo):

  • Month 1: Use 300, carry 200 forward. Month 2 starts with 500 + 200 = 700 available.
  • Month 2: Use 600 (200 rollover + 400 of new). Carry 100 forward. Month 3 starts with 500 + 100 = 600.
  • Month 2: If you used only 100. You had 700 available, used 100, unused = 600. Rollover capped at monthly allowance (500). Month 3 starts with 500 + 500 = 1000.

Booster packs don't expire at month-end, they're additive to rollover. The rollover cap doesn't apply to them.

Net effect: light months give you a buffer for busy months, but you can't stockpile indefinitely.

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