How exactly does Jarvis count conversations? Per message? Per issue?

One conversation = one issue, up to 100,000 tokens of work. The exact formula is GREATEST(1, CEIL(total_tokens_used / 100000)) per issue - so a normal back-and-forth is 1 conversation, and a really long investigation (40+ exchanges with lots of KB reads) can count as 2 or 3.

Examples:

• Customer emails support, Jarvis has a 12-message back-and-forth, resolves it. ~35k tokens = 1 conversation
• Issue gets reopened two weeks later, Jarvis continues the same thread. Same issue_id, counts toward the same conversation (resumable) until tokens tip over 100k
• Two separate customers email about different issues. = 2 conversations
• Widget chat session that escalates to an email thread. Same underlying issue_id, stays in one conversation count unless it sprawls past 100k tokens

What we don't count:

• Internal test sessions from your team account
• Failed sessions that never produced a customer-facing response
• Pure KB read-only queries (e.g., someone using Jarvis internally to find a doc)

You can see your usage breakdown in Settings > Usage & Spend, grouped by date and issue, with the tokens-to-conversations calculation shown per issue.