Resolvedoutlookmicrosoftemail

Does Jarvis support Outlook / Office 365, or only Gmail?

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JT
Jane T.

MSP Lead · Posted 12 days ago

Our org is fully on Office 365. Not switching to Gmail. Is Outlook email monitoring supported, or is Gmail the only path?

2 Replies

Accepted answer
AJ
Amy (Jarvis Team)Staff12 days ago

Developer Advocate · DeskClone AI

Outlook / Microsoft 365 is fully supported through Microsoft Graph. In Settings > Email Monitoring, you'll see both Gmail and Outlook as provider options. The UX is identical after connection, the difference is the OAuth flow goes through Microsoft instead of Google.

One small note: label-based filtering works slightly differently. Gmail uses labels, Outlook uses folders / categories. If you have a 'Support' folder, Jarvis will monitor new messages arriving there.

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JT
Jane T.12 days ago

MSP Lead

Set it up this morning, working as advertised. Shared mailbox support was the bit I was worried about, happy to report it works with delegated access.

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