MSP Lead · Posted 12 days ago
Our org is fully on Office 365. Not switching to Gmail. Is Outlook email monitoring supported, or is Gmail the only path?
MSP Lead · Posted 12 days ago
Our org is fully on Office 365. Not switching to Gmail. Is Outlook email monitoring supported, or is Gmail the only path?
Developer Advocate · DeskClone AI
Outlook / Microsoft 365 is fully supported through Microsoft Graph. In Settings > Email Monitoring, you'll see both Gmail and Outlook as provider options. The UX is identical after connection, the difference is the OAuth flow goes through Microsoft instead of Google.
One small note: label-based filtering works slightly differently. Gmail uses labels, Outlook uses folders / categories. If you have a 'Support' folder, Jarvis will monitor new messages arriving there.
MSP Lead
Set it up this morning, working as advertised. Shared mailbox support was the bit I was worried about, happy to report it works with delegated access.