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Best way to import KB from Google Drive, Notion, and email history at once?

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Mike R.

Operations Director · GATX Logistics · Posted 17 days ago

We have around 50 KB docs spread across Google Drive (Confluence exports), a Notion workspace (runbooks), and two years of support emails. What's the cleanest order to get them into Jarvis without creating duplicates?

3 Replies

Accepted answer

Raj (Jarvis Team)Staff17 days ago

Support Engineer · DeskClone AI

Do it in this order and you'll avoid 90% of the duplication pain:

Drive first - your Confluence exports are the most structured. Smart Import will generate manifests for them and set the topic vocabulary
Notion second - runbooks usually reference the same entities. Jarvis will detect overlap via the relationship graph and merge context, not duplicate files
Email history last - noisy by nature. Filter by date range (12 months is usually enough) and by the labels your team uses for resolved tickets

One thing to watch: after step 1, give it 5 minutes before kicking off step 2. The manifest generator is what lets Jarvis detect overlap, and it runs async after import.

Docs on the full flow: https://docs.deskclone.ai/smart-import

Mike R.16 days ago

Operations Director · GATX Logistics

Ran it exactly in that order. Ended up with 53 unique docs from 71 source files. Deduplication worked. Email import flagged 6 threads that were redundant with existing runbooks and skipped them, which I didn't expect but appreciated.

Nora B.15 days ago

Documentation Lead

Adding one tip: if your Notion pages are huge (20k+ chars), don't split them before importing. Jarvis reads full files. Splitting breaks the cross-references and actually makes retrieval worse.

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