Resolvedfilteringgmailnoise

Filter which senders Jarvis processes - our inbox has too much noise

2,341 views3 replies47 likes

Mike R.

Operations Director · GATX Logistics · Posted 11 days ago

Our support inbox is also cc'd on billing notifications, bounce notifications, and newsletter unsubscribes. Jarvis is creating issues for all of it. Is there a way to restrict processing to specific senders?

3 Replies

Accepted answer

Amy (Jarvis Team)Staff11 days ago

Developer Advocate · DeskClone AI

Settings > Email Monitoring > [your account] > Allowed Senders. Accepts:

Exact emails: customer@acme.com
Wildcards: *@acme.com
Gmail labels: label:support (only messages with that Gmail label get processed)

I'd recommend using a Gmail label. Set up a filter in Gmail itself that applies 'Support' to anything matching your support criteria, then point Jarvis at that label. Keeps the filtering logic in one place (Gmail) where you can iterate on it.

Mike R.11 days ago

Operations Director · GATX Logistics

Label approach worked. Issue creation dropped from ~80/day to ~22/day, all real.

Rin O.9 days ago

Ops Engineer

Related tip: we also added a filter that skips messages where from contains 'no-reply' or 'noreply'. Catches a lot of automated cruft.

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