Emails getting the processed label but no issue is created

That's a pre-classifier rejection, not a bug. The label goes on to prevent re-processing, but Jarvis's classifier decided the email isn't a support request (e.g., internal cc, automated system notification, or a reply to an already-resolved thread).

You can see the classifier decision in Settings > Email Monitoring > Recent Activity. Each email shows classified_as: support_request | not_support | duplicate_thread.

If you're seeing legitimate support requests getting rejected, open a thread with the classifier decision + email subject and we'll tune the classifier for your tenant.